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Handy guide - Ombudsman

Free independent assistance to resolve complaints and disputes with government agencies and service providers

Australian Financial Complaints Authority

Fair and independent dispute resolution for financial complaints
Tel 1800 931 678

Commonwealth Ombudsman

Investigates complaints from people treated unfairly or unreasonably by an Australian Government agency
Tel 1300 362 072
Level 6, 34 Queen Street, Melbourne 3000

Defence Force Ombudsman

Independent complaints mechanism for serving and former Defence members
Tel 1300 362 072

Energy and Water Ombudsman Victoria

Resolves disputes between Victorians and their energy and water companies
Tel 1800 500 509

Fair Work Ombudsman

Information and advice about your workplace rights and obligations
Tel 13 1394

Private Health Insurance Ombudsman

Assists health fund members to resolve disputes through independent complaints handling
Tel 1300 362 072

Public Transport Ombudsman

Examines complaints about public transport in Victoria
Tel 1800 466 865

Telecommunications Industry Ombudsman

Independent dispute resolution service for telephone and internet complaints
Tel 1800 062 058

Victorian Ombudsman

Helps Victorians resolve complaints with local councils, state government departments and authorities
Tel (03) 9613 6222